Privacy Policy

TripGu Corporation Co. Ltd. ("TripGu", "we", "us", "our") are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when using this website or the TripGu App (collectively, "Website") as well as the services offered by TripGu or the third-party operators (the "Operators") through this Website (the "Services") as described in this Privacy Policy. "You" and "your" when used in this Privacy Policy includes any person who accesses this Website or use the Services. This Privacy Policy sets out the basis and terms upon which TripGu collects, processes, uses and/or discloses your information that received from you when accessing this Web Site and/or use the Services. Such information may include personal information relating to or related to a specific individual such as name, residential address, telephone number and email address, travel document information or any such information requested and provided through this Website ("Personal Information").

Please read this Privacy Policy carefully. By visiting this Website, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

Scope of Terms

TripGu reserves the right to update, amend or modify the terms of this Privacy Policy collectively or partially without prior notice, and your continued access of this Web Site or use of the Services constitutes your acceptance of the updated, amended or modified Privacy Policy. In case all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, are not agreed, it is suggested that you stop accessing or otherwise using this Website and the Services. Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

Collection of Information

Personal Information about you that you provide to us while using this Web Site and information about how you use this Web Site including the date opening your user account ('User Account'), visit this Web Site or make any reservations for any intended Services or using the Services may be collected.

1. Opening Your User Account

When opening with us a User Account or amend any information of your User Account, your Personal Information, such as your name, email address, username, password and telephone number may be collected.

2. Making Reservations for the Services or Using the Services

Note: For the safety of your payment and the avoidance of misuse of your credit card information, TripGu may ask for your credit card details and a copy of a government issued ID in order to verify your purchase after the completion of payment. For privacy reasons, you will be asked to cover your ID number and your credit card number except for the last 4 digits.

Storage of Information

The Personal Information and other data collected from you may be transferred to, processed, and stored in our servers or the servers of our third-party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any contractual or legal requirement.

TripGu will use reasonable endeavors to maintain appropriate physical, electronic and organizational procedures in order to ensure that your Personal Information and other data is kept and treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once your information is received, strict procedures and security features will be used for the attempt of preventing unauthorized access. TripGu does not give any representation, warranty or undertaking that the Personal Information providing to us will be secure at all times, and to the extent TripGu has fulfilled its obligations under no circumstances shall TripGu be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.

Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using suitable online encryption technology. You are solely responsible for keeping your password confidential and not to share your password with any third party.

Usage of Information

Your Personal Information will not be sold or rented to third parties.

TripGu will use Personal Information and other data collected through this Website or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve this Web Site and the Services, and to contact you in relation to the Services. Improvement of this Web Site and the Service signifies that your Personal Information or such other data is used to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.

From time to time, we may also utilize your Personal Information to contact you for feedback on your use of this Web Site, to assist us in improving this Website, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. In case you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.

We process the Personal Information collected in as far as necessary for performance of the contract with you, for example when you purchase a Service via the Website. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the Service and for direct marketing purposes.

Disclosure of Information

From time to time, your Personal Information and other data may be shared and disclosed to third parties, some of whom may be situated outside your home country. The circumstances under which such sharing and disclosure will take place may include but not limit to the following:

Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, TripGu will use reasonable endeavors to ensure that appropriate safeguards are in place.

There may be links present on this Website which could result in you leaving this Web Sites and/or being taken to other third-party websites. Please note that any Personal Information provided to these third-party websites are not subject to this Privacy Policy, and TripGu will not be responsible for any losses, damages, costs or expenses incurred in connection with you providing or making available Personal Information or other data to such third-party websites.


When visiting this Web Site, information may be stored on your computer in the form called a cookie. Enabling cookies on this Web Site will allow this Web Site to function properly. In contrast, if cookies on this Web Site are disabled, the full functionality of this Web Site may not be experienced. Visiting this Website without any change made to your settings constitutes that you agree to receive all cookies and other data collection tools; nonetheless, if you do not accept the use of these cookies, you can change your cookie settings at any time.

Your rights

You may access, correct or delete your Personal Information through this Website via the user portal, under "My Account" at any time. Alternatively, you may make your data access, correction or erasure request by sending your request by email at .

Where required under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at . You may also request a copy of your Personal Information held by TripGu by sending your request by email at .

Please contact TripGu via the contact details mentioned below in case there is a complaint regarding the processing of your Personal Information.

When handling a data access or correction request, TripGu reserves the right, at its sole discretion, to check the identity of the requester in order to ensure that he/she is the person entitled to make the data access or correction request.


If you have any inquiries about this Privacy Policy, please contact us by email at .

Version No.: 1.0
Last Update: 15/08/2018